Get in Touch

You can track your order using the confirmation email sent after purchase. Digital certificates are available for immediate download, and you'll receive access links in your email confirmation.

Contact us immediately after placing your order. We can make corrections and issue a new digital certificate within 24 hours of purchase at no additional cost.

We stand behind our quality! If there's an error in your certificate or you experience technical issues with your order, we'll fix it promptly at no charge. For digital certificates, sales are final upon download to prevent abuse. For physical items (printed certificates, frames, gift boxes), we offer exchanges for defective items within 14 days of delivery.

Absolutely! We provide special pricing for weddings, corporate events, schools, and other organizations. Contact us with your requirements for a custom quote.

Every certificate includes a unique verification code. Visit our verification page and enter this code to confirm your star's registration details and view its information in our database.

Yes, but only before your order ships. Contact us as soon as possible with your new address. Once shipped, you'll need to coordinate with the shipping carrier directly.